FAQ

Frequently Asked Questions

Frequently asked questions

Do you have any questions? We’ve got answers! See our FAQ section for quick solutions to common queries about our services.

Do you need an emergency move in the Montreal, Laval or Longueuil area? Don’t panic, we’ve got the solution! Choose an economical, quality move with us!

Whether your move is large or small, our efficient and professional team of movers is here to serve you 24/7. We’ll take care of transporting your goods and personal effects in complete safety.

Moving emergency?

  • The movers haven’t arrived yet.
  • The movers arrived with a small van.
  • You’ve had a breakdown and need to move quickly.

We offer you a fast and professional service! Value for money at Déménagement “IDigus” always makes the difference! Our company always tries to offer You the best price on the Montreal moving market.

Don’t forget to avoid public holidays like June 24 and July 1, when rates can be doubled. Keep in mind that the peak moving period is from May 15 to July 15. To ensure your availability, contact two or three movers as soon as possible.

If you decide to pack your belongings yourself, bear in mind that the mover will not be liable for any damage. For total peace of mind, entrust the packing to a professional moving company. They are trained to do this safely and efficiently. If you prefer to do the packing yourself, your mover can probably provide you with boxes and wrapping paper. However, for items of great sentimental or financial value such as jewelry, bank certificates, collections, or works of art, it’s best to move them yourself.

We are determined to meet our commitments for your move, whatever the weather conditions. However, unforeseen bad weather could delay the work. If your move takes place in bad weather, please take the necessary measures to protect the floors and ensure the safety of our team.

In general, we recommend that you book your moving date at least two weeks in advance to get the date that suits you best. However, we understand that sometimes moves have to be planned at the last minute, and we’re here to help you in those situations too.

If you can choose, we suggest you avoid the beginning and end of the summer and/or winter vacations. Of course, we understand that you need to move when it’s most convenient for you. Factors that may be involved in your decision making are :

  • A move that had to be made immediately.
  • Moving with children during the school year.

If the move can be scheduled at a time when trucks and qualified personnel are most readily available, we’ll be better equipped to meet your desired delivery times.

Beauharnois
Beloeil
Blainville
Bois-Des-Fillion
Boisbriand
Boucherville
Brossard
Candiac
Carignan
Chambly
Charlemagne
Chateauguay
From Rouen
Delson
Greenfield Park
Kahnawake
Laval
LeMoyne
Lery
Cedars
Longueuil
Lorraine

Maple Grove
Mascouche
McMasterville
Melocheville
Mercier
Mirabel
Mont-Saint-Hilaire
Montréal
Oka
Otterburn Park
Richelieu
North Shore
South shore
Rosemere
Saint Antoine
Saint Jean
Saint-Amable
Saint-Basile-le-Grand
Saint-Bruno-de-Montarville
Saint-Clet
Saint-Constant
Saint-Eustache

Saint-Gerard-Majella
Saint-Hubert
Saint-Isidore
Saint-Joseph-du-Lac
Saint-Lambert
Saint-Mathias-sur-Richelieu
Saint-Mathieu
Saint-Philippe
Saint-Sulpice
Sainte-Anne-de-Bellevue
Sainte-Anne-des-Plaines
Sainte-Catherine
Sainte-Hyacinthe
Sainte-Julie
Sainte-Marthe-sur-le-Lac
Sainte-Therese
Terrebonne
Valleyfield
Varennes
Vercheres
etc.

Frequently Asked Questions

Got questions? We’ve got answers! Check out our FAQ section to find quick solutions to common inquiries about our services.

In the case of emergency, get our economic high quality moving service. We have the solution: a friendly, efficient, and overall professional team at your service for a great price available 7/7, 24/24.

  • Your movers did not come.
  • Your movers came with a small moving truck.
  • You need to move as fast as possible.

Our customers are always satisfied with our service! To reserve your move / for a free moving quote or for any other question concerning our service. Take advantage of our team of professional movers and our fast packing a very good service at a very good price!

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If you pack your own goods, the mover is not responsible for content boxes. If you can, take the package to the mover is an expert. If you pack your belongings yourself, you can probably buy boxes and packing paper from your mover. Move yourself in high monetary or sentimental value, such as jewelry, bank certificates or investment, collections of stamps or coins,articles of earthenware or porcelain, pictures and paintings, etc.. If you pack your belongings yourself, use a strong tape to seal your boxes, and use a sturdy rope to tie objects.

We will always honor our moving commitments regardless of weather. Unpredictable weather might slow down the job but weather is unavoidable. If your move occurs on a day where the weather is acting up our movers will take precautions to protect floors and carpeting from excess dirt and soil.

Generally, a minimum of two weeks notice is suggested to reserve the specific date of your choice. Often moves can be done on short notice as well.

If there is a choice, we you avoid the summer, beginning or end of the month or winter holidays.
However, you should move when it’s most convenient for you. Factors involved in the decision may include:

  • Whether the move must be made immediately.
  • Transferring children during the school term.
  • Separation of the family while the move is under way.

If the move can be scheduled for a time when vans and trained personnel are most readily available, we’ll be better equipped to meet your preferred delivery schedule

Beauharnois
Beloeil
Blainville
Bois-Des-Fillion
Boisbriand
Boucherville
Brossard
Candiac
Carignan
Chambly
Charlemagne
Chateauguay
From Rouen
Delson
Greenfield Park
Kahnawake
Laval
LeMoyne
Lery
Cedars
Longueuil
Lorraine

Maple Grove
Mascouche
McMasterville
Melocheville
Mercier
Mirabel
Mont-Saint-Hilaire
Montréal
Oka
Otterburn Park
Richelieu
North Shore
South shore
Rosemere
Saint Antoine
Saint Jean
Saint-Amable
Saint-Basile-le-Grand
Saint-Bruno-de-Montarville
Saint-Clet
Saint-Constant
Saint-Eustache

Saint-Gerard-Majella
Saint-Hubert
Saint-Isidore
Saint-Joseph-du-Lac
Saint-Lambert
Saint-Mathias-sur-Richelieu
Saint-Mathieu
Saint-Philippe
Saint-Sulpice
Sainte-Anne-de-Bellevue
Sainte-Anne-des-Plaines
Sainte-Catherine
Sainte-Hyacinthe
Sainte-Julie
Sainte-Marthe-sur-le-Lac
Sainte-Therese
Terrebonne
Valleyfield
Varennes
Vercheres
etc.

Here, we like to keep things clear

Here’s how we count billable time:

  • Billable time begins when our movers arrive at your premises and ends when they leave the destination.
  • The first hour is billed by the hour, and additional time is billed by the half-hour.
  • Travel expenses are charged according to distance. 60 minutes to and from Montreal or a nearby city.
  • Call us if you’re out of the area. We’ll give you the same competitive price.
  • Don’t hesitate to call us for your small move.

For example, if our movers arrive at your home in Rosemont at 11 a.m. and leave at 2 p.m. from your new home in Anjou.
The billing time would be :

30 minutes to get to your home,
3 hours of moving time,
30 minutes to get back to our parking lot,
For a total of 4 hours.

Emergency and last-minute moving.
Call us today!
24/7 service

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